Returns and Refunds Policy

This policy applies to purchases made through YDD at https://ydd-shop.com. It explains when items may be returned, how returns are reviewed, and how refunds or exchanges are handled. This policy applies only to return and refund matters for eligible orders.

Return Eligibility and Time Limit

You may request a return for an eligible item within 30 days after delivery. The item must be unused, in its original condition, and returned with all original packaging, labels, accessories, manuals, and included parts.

• The item must match the product purchased and show no signs of use beyond what is reasonably necessary to inspect it.
• The return request must include the order number, the item name, and a clear explanation of the reason for return.
• Items that are incomplete, altered, washed, damaged through misuse, or missing essential packaging may be refused or may receive a reduced refund.
• Items purchased as part of a bundle may need to be returned together with all bundle components.

Non-Returnable Items

Some products cannot be returned because of their nature, safety requirements, hygiene considerations, or applicable restrictions. Unless the item arrived damaged, defective, or incorrect, the following categories are generally not eligible for return.

• Products that have been personalized, made to order, or modified at the customer’s request.
• Opened products that cannot be resold for hygiene or health reasons.
• Perishable products, consumable products, and items with a short usable life.
• Digital products or services that have been fully delivered or accessed, where applicable.
• Gift cards, vouchers, and clearance items identified as final sale at the time of purchase.

If you are unsure whether an item qualifies, contact us before sending it back. A defect, damage during delivery, or fulfillment error may be reviewed separately even when the item falls into a non-returnable category.

How to Submit a Return Request

Do not send an item back without receiving return instructions. Following the steps below helps us match the package to your order and avoid processing delays.

1. Contact YDD through the customer service email or WhatsApp channel listed in the final section.
2. Provide your order number, delivery date, item details, reason for return, and photographs when the issue involves damage, a defect, or an incorrect item.
3. Wait for our review and return instructions before dispatching the package.
4. Pack the approved item securely with its original contents and include the return information requested by our support team.
5. Send the parcel using a trackable service and retain the shipping receipt until the case is closed.

Return Shipping

For a change-of-mind return or another reason not caused by YDD, the customer is generally responsible for return shipping unless we confirm otherwise. For an item that is damaged, defective, or incorrectly supplied, we will review the evidence and explain the available shipping arrangement.

Shipping availability and charges are calculated at checkout from the delivery address and applicable shipping templates. Do not infer free shipping from currency settings. Any shipping charge, tax, duty, or return cost shown at checkout or by the relevant payment or shipping channel controls where applicable.

Inspection of Returned Items

When we receive a return, our team will inspect the item to confirm its condition, completeness, and eligibility. Inspection normally begins within 1-3 business days after receipt, although additional time may be needed if the item requires technical testing or coordination with a supplier.

• We may compare the returned item with the order record, photographs, serial information, or other identifying details.
• We may refuse a return or adjust the refund if the item is used, incomplete, damaged by the customer, or materially different from the approved return.
• If an inspection does not support the claimed issue, we may contact you for further information before making a final decision.

We will notify you of the inspection outcome and the next available step using the contact details associated with your order or return request.

Refund Method and Timing

Once a return is approved, the refund is normally issued to the original payment method. We aim to authorize an approved refund within 1-3 business days after approval, but the final posting time depends on the payment provider, card issuer, bank, or other payment channel.

• Refunds generally cannot be redirected to a different payment method unless required by the payment provider or agreed under an applicable exception.
• Shipping charges, duties, taxes, and other amounts may be treated according to the order details, the reason for return, and applicable requirements.
• The amount and timing displayed by the payment channel control where they differ from an estimate in this policy.

Some banks and payment services require additional processing time after we release the refund. Please check the transaction history of the original payment method before contacting us about a missing refund.

Exchanges

Exchanges may be available for an eligible item subject to stock and product suitability. Because inventory can change while a return is being reviewed, we may instead process a refund and ask you to place a new order.

• Request an exchange using the same process as a return and state the preferred replacement item or variation.
• Return the original item only after receiving our instructions.
• The replacement is dispatched only after the returned item is approved and the requested replacement is available.
• Any price difference, shipping charge, tax, or payment adjustment follows the checkout and payment channel details for the replacement order.

An exchange is not available for a non-returnable item unless the item is damaged, defective, or incorrectly supplied. We cannot guarantee that a replacement will remain available during the review period.

Damaged or Incorrect Items

Inspect your order as soon as possible after delivery and contact us promptly if it arrives damaged, defective, incomplete, or different from what you ordered. For the fastest review, report the issue within 7 days of delivery and keep the packaging until we advise otherwise.

1. Send your order number and a description of the issue through email or WhatsApp.
2. Include clear photographs of the item, packaging, shipping label, and any visible damage or mismatch.
3. Follow the resolution instructions provided by our support team and do not discard the item before the case is decided.

After review, we may offer a replacement, repair, exchange, or refund as appropriate. We may request additional evidence or arrange a return inspection before confirming the resolution.

Refund Contact Channels and Policy Updates

For a return, refund, exchange, damaged item, or incorrect shipment, contact YDD at contact@ydd-shop.com or through WhatsApp at https://api.whatsapp.com/message/WICRDC4CP5XYE1. Customer service hours are Mon-Fri, 9:00-18:00.

When contacting us, include your order number, the email used at checkout, a concise description of the issue, and relevant photographs or tracking information. We may update this policy from time to time to reflect operational, product, payment, or legal changes, and the version published on https://ydd-shop.com will apply to requests made after the update.