Shipping Policy

This Shipping Policy applies to all orders placed through YDD at https://ydd-shop.com. It explains where orders can be delivered, how they are processed and shipped, how delivery charges are calculated, and what to do when delivery issues arise.

Delivery Areas

We deliver to destinations that are available for selection during checkout. Delivery availability depends on the destination address, the products in the order, carrier coverage, and applicable shipping templates.

• Enter a complete and accurate delivery address at checkout.
• Availability may vary by country, region, postal code, product type, and local carrier restrictions.
• If a destination cannot be served, the checkout page will not offer an applicable delivery option.

Orders may be shipped in separate packages when products are stored, processed, or transported through different fulfillment arrangements.

Order Processing Time

After payment is successfully authorized, orders are normally prepared for shipment within 1-3 business days. Processing begins on the next business day after the order is received, and weekends or public holidays may extend the preparation period.

Processing includes payment confirmation, order review, inventory allocation, packing, and handover to the selected carrier. An order is considered shipped when the carrier accepts the package and tracking information becomes available.

• Orders with address, payment, or product verification issues may require additional review.
• If items in one order have different availability, the order may be dispatched in multiple shipments.
• Orders cannot be guaranteed for dispatch on a particular day unless a specific service is shown and confirmed at checkout.

Shipping Methods and Estimated Transit Times

Available shipping methods and estimated transit times are displayed at checkout after the delivery address is entered. The estimate begins after processing and carrier handover, rather than when the order is placed.

• Standard delivery generally arrives within 5-12 business days after dispatch.
• Express or other expedited services may be offered for selected destinations and will show their own estimate at checkout.
• Estimated transit times are not guaranteed and may be affected by customs, weather, carrier capacity, remote-area service, or other events outside normal control.

When multiple shipping options are available, the customer may select from the methods and prices shown at checkout. The carrier may deliver during its normal local delivery hours and may leave delivery instructions or attempt delivery again according to its procedures.

Shipping Charges and Taxes

Shipping availability and charges are calculated at checkout from the delivery address and applicable shipping templates. Do not infer free shipping from currency settings.

The final shipping charge is the amount shown before payment is submitted. Any free-shipping qualification, threshold, regional limitation, or product-specific rule applies only when displayed at checkout for the relevant order.

• Taxes, duties, customs fees, brokerage charges, and other import costs may depend on the destination and the payment or delivery channel.
• Where applicable, taxes and import-related charges are shown at checkout or collected by the relevant payment or delivery channel.
• The customer is responsible for reviewing the final total and any charges displayed by the payment or delivery channel before completing payment.

Currency settings do not by themselves establish free shipping or determine the final tax treatment. The checkout page and payment channel control the applicable amount and collection method.

Order Tracking

When tracking is available, a tracking link or tracking number is sent to the contact details provided with the order or made available through the order record. Tracking may take up to 48 hours to show movement after the carrier receives the package.

1. Open the tracking link or enter the tracking number on the carrier's tracking page.
2. Review the latest scan, estimated delivery date, and any delivery instructions shown by the carrier.
3. If tracking has not updated after the stated period, contact YDD with the order details for assistance.

Tracking events are supplied by the carrier and may appear in stages. A label-created status does not necessarily mean that the parcel is already moving through the carrier network.

Address Changes

Contact YDD as soon as possible if an address needs to be corrected. We can request a change only before the order is handed to the carrier, and a change is not guaranteed once processing or dispatch has begun.

1. Send the order number and the complete corrected address through the available customer service channel.
2. Wait for confirmation that the requested change can be applied.
3. Check the updated shipping information before the order is dispatched.

After dispatch, address changes must generally be requested directly from the carrier and may involve additional charges, delivery restrictions, or a return to the sender. YDD is not responsible for delays caused by an incomplete or incorrect address supplied at checkout.

Delayed, Lost, or Damaged Packages

If a package is delayed, first review the latest carrier scan and confirm that the delivery address is correct. Delivery estimates can change because of customs processing, severe weather, carrier disruption, peak-season volume, or local access restrictions.

• For a delayed package, contact YDD when tracking shows no meaningful movement for 7 business days after the expected delivery date.
• For a package marked delivered but not received, check safe locations, household members, neighbors, and the carrier's delivery details before contacting us.
• For visible damage, photograph the packaging and products and keep all shipping materials until the carrier or YDD provides instructions.
• For a package that appears lost, provide the order number, tracking number, and any relevant carrier communications so an investigation can be requested.

Carrier investigations may take time, and a resolution depends on the carrier's findings and the information available for the shipment. Do not discard damaged packaging before the investigation is complete.

Shipping Contact Channels

For questions about delivery availability, processing, tracking, address changes, or delivery problems, contact YDD through the following channels during Mon-Fri, 9:00-18:00.

• Email: contact@ydd-shop.com
• WhatsApp: https://api.whatsapp.com/message/WICRDC4CP5XYE1
• Website: https://ydd-shop.com

Include the order number, delivery address, tracking number if available, and a clear description of the issue. Do not send complete payment card details or other unnecessary sensitive information.

Policy Updates

YDD may update this Shipping Policy when shipping services, carrier requirements, checkout calculations, or operational practices change. The current version will be published on the website, and the revised policy will apply to orders placed after it is posted unless a different effective date is clearly stated.

If you need clarification about an updated provision or how it applies to an order, contact YDD at contact@ydd-shop.com or through WhatsApp at https://api.whatsapp.com/message/WICRDC4CP5XYE1 during Mon-Fri, 9:00-18:00.